Sending Cards… The Ultimate Retention System

Written by Mike Massie on August 18, 2010 - 0 Comments
Categories: Retention

Using MartialArtsCards.com as the Ultimate Retention System Maybe you currently send good job notes and MIA (“missing in action”) notes to your students, or maybe you don’t. One thing I can tell you for a certainty – sending personal notes to your students consistently will contribute greatly to your retention and referrals. Many successful businesspersons [...]

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Software Vendors, and Why You Need to Answer Your Phones

Written by Mike Massie on September 3, 2009 - 1 Comment
Categories: Management

There’s Nothing More Frustrating Than… When you need support on a piece of software, and can’t get in touch with anyone by email or by phone. Especially by phone. Even my webhosts will take the odd support phone call now and then, and even though I know that I may get a snarky attitude from [...]

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